J.D. Power: Top 10 Highest Ranking Health Plans and Scores

  1. New York: Capital District Physicians’ Health Plan
  2. Inc. (CDPHP): 659
  3. South Atlantic: Kaiser Foundation Health Plan: 640
  4. Maryland: Kaiser Foundation Health Plan: 631
  5. California: Kaiser Foundation Health Plan: 630
  6. East South Central: Aetna: 616
  7. Pennsylvania: UPMC Health Plan: 612
  8. Michigan: Blue Cross Blue Shield of Michigan: 600
  9. Illinois/Indiana: Blue Cross and Blue Shield of Illinois: 593
  10. Virginia: Kaiser Foundation Health Plan: 592
  11. Northeast: Anthem Blue Cross and Blue Shield Connecticut: 591
Notes: 1,000-point scale. The study measured customer satisfaction with 147 commercial member health plans in 22 geographic regions, based on performance in eight core dimensions on a poor-to-perfect rating scale.

Source: J.D. Power U.S. Commercial Member Health Plan Study, May 2024 - https://www.jdpower.com/business/press-releases/2024-us-commercial-member-healt…

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